Describe A Time When You Provided Excellent Customer Service
- Describe A Time When You Provided Excellent Customer Service In Retail
- Example Of Exceptional Customer Service In Retail
Five Ways to Provide Good Customer Service to Patients in a Hospital. Patients are in a vulnerable and sometimes stressful situation. They are in need of hospitality and consideration more than a shopper in a store or a business client. Let's face it, no one looks forward to a hospital stay; however, there are ways to make such an occasion less of a burden for patients if you are a hospital employee.
Asking Right QuestionsIt is one thing to ask a lot of questions as a customer service representative. It is a skill to be able to understand the right questions to ask.
According to the article titled '7 Tips for Excellent Customer Service' on the Microsoft Business website, when a customer service representative understands the right questions to ask, it helps to make her seem competent to the customer. Asking the right questions makes the customer feel as though the customer service associate understands the issue, and is qualified to help.
Fitting Solutions with ProblemsA good customer service representative has a comprehensive understanding of the solutions that are available to him, and he has the ability to match up those solutions with a variety of customer issues. The customer service associate also knows when it is necessary to send the issue to a higher level, and stays on the line with the client until someone at the next level picks up the phone.Understanding which solutions work for customer issues can give the customer the feeling that a customer service department is competent and efficient. PatienceA frustrated customer service representative does not present a positive image to the client.
Describe A Time When You Provided Excellent Customer Service In Retail
Example Of Exceptional Customer Service In Retail
Patience is not only a virtue in customer service, it is a necessary skill in order to deliver excellent service. Allow customers to present their entire case before speaking, listen to what the customer is saying to try to determine the real issue and take the time to review the information with the client to be sure you got it right. A slow and steady demeanor can help calm an angry customer and allow your call to move on smoothly.